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Privacy Policy

Effective Date: February 19, 2025

1. Introduction Welcome to Edigigo. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and use our CRM solutions.

2. Information We Collect We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company name, and other contact details provided by you.

  • Technical Information: IP address, browser type, operating system, and other usage data collected automatically.

  • Cookies & Tracking Technologies: We use cookies to enhance user experience and analyze site traffic.

3. How We Use Your Information We use your data for the following purposes:

  • To provide and improve our CRM services.

  • To communicate with you regarding inquiries, updates, and support.

  • To ensure compliance with legal obligations.

  • To enhance security and prevent fraud.

4. Data Sharing & Disclosure We do not sell or rent your personal data. However, we may share your information with:

  • Service Providers: Third-party vendors assisting with CRM functionalities and customer support.

  • Legal Authorities: If required by law or to protect our legal rights.

5. Data Security We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse.

6. Your Rights & Choices You have the right to:

  • Access, update, or delete your personal data.

  • Opt out of marketing communications.

  • Request a copy of the data we hold about you.

To exercise these rights, please contact us at services@edigigo.com.

7. Third-Party Links Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal data.

8. Compliance with Data Regulations Edigigo CRM complies with data protection regulations such as GDPR, ensuring transparency and user control over personal data.

9. Updates to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised effective date.

10. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at:

Edigigo Solutions
11A, Ground Floor, Spaze I Tech Park, Sohna Rd, Sector-49, Gurugram – 122018
Phone: +91-7428860515
Email: services@edigigo.com

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Frequently Asked Questions

Find answers to common questions about our services, processes, and how we can help your business grow.

What is Edigigo CRM?

Edigigo CRM is a cloud based Customer Relationship Management tool designed to help businesses manage their customer interactions, sales processes, and marketing campaigns. It offers features such as contact management, sales tracking, reporting, and customer support tools to enhance productivity and improve customer relationships.

Who should use Edigigo CRM?

Edigigo CRM is ideal for small to large sized businesses, sales teams, marketing professionals, and customer support teams across various industries. It’s designed to streamline operations, improve collaboration, and provide valuable insights into customer behaviour.

How does Edigigo CRM differ from other CRMs?

Edigigo CRM stands out due to its user friendly interface, customizable dashboards, and robust automation features. Additionally, it offers industry specific solutions, seamless integrations with popular tools, and dedicated customer support to ensure users get the most out of their experience.

What features does Edigigo CRM offer?

Our CRM includes features such as:
Contact Management: Organise and track customer information.
Sales Pipeline: Visualise and manage your sales process.
Reporting and Analytics: Generate insights and performance reports.
Email Integration: Sync with popular email services for streamlined communication.
Task Management: Assign and track tasks within your team.
Automation Tools: Automate repetitive tasks to save time.

How do I import existing contacts into Edigigo CRM?

You can import contacts by navigating to the “Import” section in your account. You can upload CSV files or sync directly from your email or other CRM systems.

How do you protect my data?

We take data security seriously and implement measures such as SSL encryption, regular security audits, and secure data centres. Your data is backed up regularly to prevent loss.

Is Edigigo CRM compliant with data regulations?

Yes,Edigigo CRM is compliant with major data protection regulations, including GDPR and CCPA. We ensure that customer data is handled according to best practices and legal requirements.

What should I do if I experience a technical issue?

If you encounter a technical issue, please contact our support team via the help centre or email us at services@edigigo.com. Provide details about the issue for quicker resolution.

Where can I check for system status or outages?

You can check the status of our services on our status page, accessible from the footer of our website. We keep this updated with realtime information on system performance.

How can I reach customer support?

You can reach our customer support team via email at services@edigigo.com, through the live chat feature on our website, or by visiting our help centre for additional resources.

Get Automated with the best cRM for Business. Having a strong online presence is very important for businesses of all sizes.

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Contact Details

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11A, Ground Floor Spaze I tech park, Sohna Rd, Sector-49 , Gurugram – 122018

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